Exchange and Refund Policy

At Flow, your satisfaction is our priority. We want you to love your purchase, but we understand that sometimes things don't work out. Here's our Exchange & Refund Policy to guide you through the process:

1. Eligibility for Exchange or Refund:
- To be eligible for an exchange or refund, the item must be unused, with the green tag attached, and in its original packaging.
- Items must be returned within 2 days of purchase for a refund or exchange.

2. Exchange Process:
- If you need to exchange an item for a different size or color, please contact Flow's Customer Service team at +971544446555 or email us at flow.assist@gmail.com.
- We will provide you with instructions on how to return the item.
- Once we receive the returned item and verify its eligibility, we will process the exchange and ship the new item to you.

3. Refund Process:
- To initiate a refund, contact our Customer Service team at +971544446555 or email flow.assist@gmail.com within 2 days of purchase.
- Items must have the green tag attached and be in their original packaging.
- Once we receive the returned item and verify its eligibility, we will process a refund to your original method of payment.

4. Exceptions:
- Items without the green tag attached are not eligible for refund or exchange.
- Personalized or customized items are non-refundable unless there is a defect or error on our part.

5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our Customer Service team immediately.
- We may require photographic evidence of the damage or defect to process your request.
- Depending on the circumstances, we will offer a replacement, exchange, or refund.

6. Contact Us:
- If you have any questions about our Exchange & Refund Policy, please contact Flow's Customer Service team at +971544446555 or email us at flow.assist@gmail.com.

**Note:** Flow reserves the right to modify or update this Exchange & Refund Policy without prior notice. Please check our website or contact Customer Service for the most current information.